Returns & Exchanges
Minors or people below 18 years old are not allowed to use this Website.
We understand that certain circumstances can lead you to reevaluate the purchase decision. If you wish to return or exchange a product for any acceptable reason, “Intimately.com.au” has set guidelines in place, provided you fill out the form and submit it within the allowable duration of time.
- Must be returned in original condition unless the product was faulty as deemed by our manufacturer after a full investigation.
- We are not able to return any wearable due to Covid 19 and Health and Safety Hazards.
Return & Refund Policy:
At Intimately, we strive to provide you with high-quality products and excellent service. We understand that sometimes issues may arise, and we want to ensure that your shopping experience is hassle-free. Please review our return policy below to understand the conditions under which we accept returns:
Accepted Reasons for Returns:
-
Faulty Product: If the product you received is damaged, defective, or not functioning as intended, we will gladly accept a return. Please contact our customer support team within 14 days of receiving the item to initiate the return process.
-
Incorrect Product Sent: If we have shipped the wrong product to you, we apologize for any inconvenience and will promptly arrange for the correct item to be sent to you. In this case, we will accept returns at our expense.
Conditions for Return:
-
Returns must be initiated within 14 days of receiving the product. Please contact our customer support team by sending an email to care@intimately.com to start the return process.
-
The item must be in its original, unused condition and should include all original packaging, tags, and accessories.
-
Proof of purchase is required for all returns. Please provide your order number or a copy of your receipt.
Return Process:
-
Contact our customer support team: To initiate a return, please send an email to care@intimately.com within 14 days of receiving your product. Provide them with your order number and the reason for the return.
-
Approval and instructions: Our customer support team will review your request and provide you with instructions on how to return the item, including the return address.
-
Pack and ship: Carefully pack the item in its original packaging, include any accessories, and follow the provided instructions for shipping the item back to us.
-
Inspection and processing: Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria. If the return is approved, we will process the refund or replacement accordingly.
Note: We do not accept returns for reasons related to a change of mind. Please make sure to read the product descriptions, reviews, and specifications carefully before making a purchase.
If you have any questions or require further assistance, please do not hesitate to contact our customer support team at care@intimately.com. Your satisfaction is important to us, and we are here to help you with any concerns related to your purchases from Intimately.
Thank you for choosing Intimately for your shopping needs. We look forward to serving you and providing you with exceptional products and service.
