These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Intimately is accessible at https://intimately.com.au/.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

What Shipping Methods Are Available?

All our products get Shipped by Fastway and Australia post for bulk packaging and rural locations. Local Pickup is not available since covid regulations.

How much does shipping cost?

Flat Rate: $9 (Typically takes 2 Days in Metro Areas, other states can vary)
Express : $15 (Ships Next Day only in Metro Areas)

** Shipping days are calculated for Business days only (Mon-Sat).

How Do I Track My Order?

You can easily track your order by entering order ID or your email address from here. Also, on top of the page we have an option to “Track your order” .

Do I Need an Account To Place Order?

Not necessarily. You can checkout as onetime purchase, but we would suggest to sign up to get discount coupons and to get exclusive access to our exclusive deals.

What if my items are damaged or defective?

Please contact us at care@intimately.com.au or via online contact form or via live chat. Our friendly team will try our best to resolve it for you.

What if a product is out of stock?

If a product becomes out of stock don’t worry. We are here to make sure you are satisfied with your shopping experience with us.

We will advise you when the product will become available
You can choose any other product with same price if you have paid already
We can offer you a full refund (It can take up to 7 days but most refunds get processed within 2 days)
We can offer you a voucher that you can use anytime in our store.

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